If you are unhappy with your items for any reason, we offer a 14 day return policy from the time you receive your package. We will happily exchange for another item or will refund you through the original form of payment less shipping. Return authorization numbers are required. If you wish to begin a return, please contact us through this link. Return shipping is the responsibility of the customer and should be shipped with a trackable carrier such as USPS or UPS. Lost, damaged, or stolen packages are not the responsibility of Hannah Childs Lifestyle. Items must be returned in new, unworn and unwashed condition with the tags attached. Damaged or defective goods will be returned at no cost to the customer and will be exchanged or refunded.We do not accept returns from other retailers.